Complaints procedure

Updated 3 October 2026

If something is wrong, contact Pavestar Driveways with your name, project address, quotation or invoice reference, a description of the problem and the outcome you seek. Photographs may help. You do not need to use a particular form.

info.pavestardriveways@gmail.com
0800 103 2909 · 07577 307210

Write to: The Old Courthouse, Orsett Rd, Grays RM17 5DD.

We will review the information, discuss any necessary inspection and explain our proposed response. If more time or information is needed, we will let you know. Please tell us if you need communication in another format or would like a nominated person to assist you.

If we cannot resolve the complaint

Where required, our final response will identify a competent alternative dispute resolution (ADR) provider and explain whether we are obliged or willing to use it. This website does not claim membership of an ADR or approved-trader scheme. You can obtain independent advice through Citizens Advice. Your right to take legal action and your statutory rights are unaffected.